Returns &
Refunds
The rules that apply to cancellations, returns and refunds.
Last updated: 10 July 2026
Cancellations
All orders are firm and final. A correction message may nevertheless be sent to Maison del Gusto within 24 hours of placing the order. After this period, no changes can be made.
Perishable Products
Perishable goods, including fresh or frozen items, are not taken back after delivery. On receipt, inspect your order immediately and store the products according to the instructions provided.
Defective Product or Delivery Error
Any quality problem, defect or delivery error must be reported to customer services within 24 hours of receipt, with photographic evidence. Where a product is defective or delivered in error, Maison del Gusto will arrange, at its discretion, a replacement or a refund.
Non-Perishable Products
Refunds for non-perishable products are processed only after the returned goods have been inspected and approved by Maison del Gusto.
Contact Us
For any request, contact customer services. The full rules are set out in our Terms & Conditions.