Shipping
& Delivery

Last updated: 10 July 2026

Where We Deliver

We deliver from Monaco across the Principality and metropolitan France, and can arrange delivery to other destinations on request. The delivery options and charges shown at checkout always apply to your order.

• Monaco — €5 delivery, free for orders over €90. Delivered within 24 hours, Monday to Friday.
• Metropolitan France — €25 delivery. Orders placed before 1pm on working days are delivered within 48 hours; orders placed after 1pm are dispatched the next working day.
• Corsica and the islands — a €40 surcharge applies in addition to the standard delivery charge. For isolated areas, please contact Customer Services before ordering.
• Other destinations — available on request. Contact Customer Services for a personalised quote.

Processing and Cut-Off Times

Orders placed before 1pm on working days are processed the same day. Delivery dates are indicative: we make every reasonable effort to meet them, but they are not guaranteed unless expressly confirmed in writing.

Please double-check your delivery details at checkout — any additional costs caused by an incorrect or incomplete address are borne by the client.

Fresh Products and the Cold Chain

Perishable products are packed to industry standards in temperature-controlled packaging that maintains between +2°C and +4°C for at least 48 hours. Shipments containing fresh products travel with specialist refrigerated courier services.

Please inspect fresh products as soon as they arrive and store them immediately, following the guidelines provided. MDG is not liable for deterioration or spoilage caused by customs delays, incorrect handling after delivery, or storage that does not follow those guidelines.

Receiving Your Order

Risk and ownership of the goods transfer to you upon delivery to the specified address. If delivery cannot be completed because nobody is available or the goods are refused, additional storage or redelivery fees may apply.

Please inspect your order immediately on delivery. Any quality issue must be reported within 24 hours of receipt, with photographic evidence, to Customer Services. Claims submitted after this period may not be considered.

Age-Restricted Deliveries

Alcohol is not sold to anyone under the age of 18. By ordering an age-restricted product you confirm that you are at least 18 years old.

Our couriers may ask for valid photo identification before handing over any age-restricted item. If proof of age cannot be provided, the age-restricted items cannot be delivered, and the items and their delivery remain payable.

Cancellations, Returns and Refunds

All orders are firm and final; however, a corrective message may be sent to us within 24 hours of the order being placed. After this time, no changes can be made.

Perishable goods, including fresh or frozen items, cannot be returned after delivery. If a product arrives defective or is incorrectly delivered, we will arrange a replacement or a refund. Refunds for non-perishable items are processed once the returned goods have been inspected and approved.

The full policy is set out in our Terms & Conditions.

Need Help?

Our Customer Services team is available Monday to Friday, 9am to 6pm (CET) — email us or use our contact form. We are happy to help with anything from a delivery question to a personalised shipping quote.