What is Maison del Gusto?
Maison del Gusto provides access to international gourmet food and wine excellences to individuals and companies. We are a window on the oldest and best culinary traditions in the world presented for the modern market with an attention to design. Our goal is to offer products that meet our - and your - uncompromising standards.
How can I become a member of Maison del Gusto?
Membership to Maison del Gusto is free: simply register here.
Who sources the products I see on the site?
Our team of experts works closely with quality-driven producers around the world. Our curators select only those products for Maison del Gusto that are unique in their own right, and that represent the highest quality and value. We then match our members with the products they will love.
Can I recommend products for Maison del Gusto to offer?
Absolutely. Please email us, and we will be sure to forward your inquiry to our team. If we are not offering your favourite products now or in the near future, we will suggest places where you might look.
I'm a supplier/producer and would like to see my products offered on Maison del Gusto. Whom can I contact about this?
Please email us, and we will be happy to get your information to our team.
For each registered member, we collect the member's screen name, email address, IP address, country of residence and post code. The information we collect is used to customise the content and/or layout of our page for each individual member and is used by us to contact members regarding their account. This information is not shared with other organizations or vendors for commercial purposes without the member's consent.
Can I cancel my order?
Please refer to the procedure here.
How do I return my product?
What do I do if my product is damaged?
Our merchants take great care to ensure that your product arrives undamaged. If you believe your shipment is damaged, please contact us immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.
What do I do if I don't like my products?
Everyone's tastes are different, and we want you to find products you love. Our offers are carefully selected by our procurement team in order to provide a diverse range of high-quality products to our members. Our mission is always to provide you with as much information as possible to help you make a selection that you will enjoy. Please contact us if you have any questions or if you would like assistance in choosing a product.
How long does it take to process a refund?
How much does it cost to join?
Membership to Maison del Gusto is free; you can register before making a purchase.
Do I have to join in order to place an order?
Yes, you will need to join Maison del Gusto in order to place an order.
How do I change my email preferences?
You can change your email preferences by clicking the link at the bottom of your Maison del Gusto emails.
How do I change the name or email address tagged to my Maison del Gusto account?
You can change your email preferences by visiting My Account or by clicking the link at the bottom of your Maison del Gusto emails.
What do I do if I forget my username or password?
How can I provide feedback?
We welcome your feedback! Please email us.
What forms of payment are accepted on Maison del Gusto?
Maison del Gusto accepts Visa, MasterCard, Carte Blue and American Express.
Can I buy over the phone?
Is it safe to use my credit card to make purchases on Maison del Gusto?
Where is the "CVV" number located on my credit card?
Can I change my credit-card information?
We don't store your credit card details. Data can only be amended during the transition.
When will my credit card be charged?
Can I use credits toward my purchase?
Can I include a gift message or gift wrapping with my order?
Certain Maison del Gusto products are eligible for gift boxing and gift messaging. You will have the option to choose these features at checkout for eligible products.
Can I return an order that I received as a gift?
All sales are final. Please contact email@example.com if you have a question about a product you received as a gift. Member Services will need your name and shipping address in order to access the purchase information.
Do you offer gift cards?
Can I change my shipping address?
How long will it take for my order to ship?
Can I track my order?
How much does shipping cost?
Currently Maison del Gusto charges â‚¬9.00 to ship orders in France and â‚¬16.00 to selected European countries. Further shipping cost details can be visible by visiting the Dispatch & Delivery page.
What if I just missed a shipping promotion?
We hold shipping promotion periodically, so keep an eye on your Maison del Gusto emails to catch it the next time around!
Can I request an alternate or postponed shipping date?
We always aim to treat your order the soonest as possible. For a specific delivery date or other specifications please contact us our customer services. We will always try to meet your requirements.
Should I ship to my home or work address?
Why can't certain food products ship to my country?
Due to some law and EU-trading restrictions.
Can I have an order shipped to a P.O. Box?
Unfortunately we cannot ship to P.O. boxes at this time.
Will I have to sign for my package?
Yes, someone 18 or older must be available to sign for all shipments.
What do I do if my tracking number doesn't work?
It may take tracking information up to 72 hours to go live in DHL system from the time you receive your shipment notification email. If your tracking number has not become live after this time, please email our customer services and we will be happy to investigate.
Are shipments insured?
Who pays the taxes and customs duties?
For all shipments outside the EU, your recipient may have to pay taxes and customs fees to receive the parcel. However, for all orders and shipments to Switzerland our delivery rate includes these taxes and any custom fees.
What is the status of my order?
All orders will typically ship via DHL within two to three days of purchase and will take anywhere from two to 10 days to arrive depending on the product's origin and destination. Please click here to see your order history. Please remember that someone 18 or older must be available to sign for all shipments.
How can I make changes or cancel my order?
All sales are final. If you need to make an address or other change to your order, you may request changes up to one hour following your purchase. After this, it may be difficult or even impossible to process a change, since we are committed to shipping products as quickly as possible to ensure speedy delivery.
Why was my order rejected?
EU regulations contain some restrictions on the countries to which our merchants are able to ship products. In the event that we are not able to process your order, we will explain the reasons why, and will work with you to determine a suitable solution. This may include using a different credit card or a second shipping address, with an adult 18 or older available to sign for the shipment.